[2] Relationship between mind health and risk management

Mind health

Mind health means a condition of mental health (including motivation, etc.). As the need for safety and security increases, workers’ stress also increases. In addition, work from home, which became popular due to the spread of COVID-19, is another source of stress.

Problems caused by mental illness

Moderate tension leads to improved concentration, attention, and motivation, and improves the performance of workers. However, excessive tension leads to significant loss of concentration, attention, and motivation, causing human resource and operational risks.

Note: Yerkees Dotson’s law: Moderate tension (stress) improves efficiency, but excessive tension (stress) lowers efficiency by deteriorating mind health.

Possible risks

Human resource risk (HR risk) and operational risk are assumed.

HR risk: Employees leave (absenteeism) and low performance during work (presenteeism) are expected. Absenteeism leads to deterioration of service quality, loss of profit opportunities, and increase of personnel-related costs (New hiring, etc.).

Operational risk: Low performance not only reduces productivity, but also leads to occur operational risks.

Note: Heinrich’s law states that “behind a serious accident there are 29 minor accidents and behind that there are an additional 300 near-misses.” In other words, how to reduce the number of near misses is the key to avoiding serious accidents.

Mental health care is risk management

As mentioned above, the deterioration of mind health causes various risks and could significantly affect the business of companies and organizations. Care of workers’ mental health is a one of important risk managements.

Risk visualization

Visualization (including quantification) makes it clear what is a risk. The Mind Health Measurement System can visualize the status of mind health at high frequency and at low cost, so users can obtain useful data. There is no problem of response bias like a self-administered questionnaire, and there is no effort to answer.

Note: Response bias means a problem in which the respondent consciously or unconsciously overestimates (underestimates) the situation or state. Response bias prevents users from getting a true answer.

Risk management has great advantages

Mental health care can mitigate various risks such as HR risk and operational risk. By mitigating risks, improvement of CS, ES, and reputation, increasing profit opportunities, reducing cost regarding incidents are expected.

Note: In criminology, there is a theory that if people leave a broken window, other windows will be broken (the broken window theory). If no one cares about a minor incident, it can lead to a decline in workplace morale and eventually trigger a serious incident.

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Risk Measurement Technologies Co., Ltd.
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