[2] Relationship between motivation and risk management

Problems caused by low motivation

Moderate tension not only improves motivation, but also improves concentration and attention, improving corporate performance. However, excessive tension leads to burnout, and mistakes become more noticeable due to decreased concentration and attention, which also causes decreased motivation and exposes operational risk and human resource risk.

Note: Yerkees Dotson’s law: Moderate tension (stress) improves efficiency, but excessive tension (stress) lowers efficiency by deteriorating mind health.

Possible risks

Operational Risks

Accidents, clerical mistakes, unintended fraud, etc. are assumed. Accidents not only lead to direct loss, but also damage to reputation, which has a great impact on the business performance of companies and organizations. Office mistakes lead to poor service quality and productivity. Operational risk can also compromise the safety of workers.

Human Resource Risks

Turnover / leave (absenteeism) and performance degradation (presenteeism) are expected. Retirement / leave leads to poor service quality, lost profit opportunities (lost opportunities), and increased personnel-related costs (recruitment, etc.). Poor performance not only reduces productivity, but also leads to operational risk.

Note: Heinrich’s law states that “behind a serious accident there are 29 minor accidents and behind that there are an additional 300 near-misses.” In other words, how to reduce the number of near misses is the key to avoiding serious accidents.

Caring for motivation is risk management

Decreased motivation causes operational risk and human resource risk, which hinders the productivity of companies and organizations. Therefore, improving worker motivation is one of the important tasks in risk management.

Clarify the type of risk with visualization

In the past, it has not been easy to visualize the motivations that contribute to operational risk and human resource risk. However, by using Motivel, it is possible to visualize easily and in a short time, it is possible to grasp where the risk fire is in a timely manner, and it is possible to take measures against forward looking. In addition, Motivel realizes visualization only by voice, so there is no response bias problem like self-administered questionnaires.

Note: Response bias means a problem in which the respondent consciously or unconsciously overestimates (underestimates) the situation or state. Response bias prevents users from getting a true answer.

Proactive risk management has great benefits

By taking active motivational care, it is possible to suppress the occurrence of operational risk and human resource risk to forward looking. In other words, since it is possible to deal with it in advance, it is expected to reduce risk response costs, avoid lost business opportunities, improve employee satisfaction and customer satisfaction, and raise compliance awareness. On the other hand, leaving the risk unattended is often too late when the risk becomes apparent, which causes a dramatic increase in the cost of calming the risk.

Note: In criminology, there is a theory that if people leave a broken window, other windows will be broken (the broken window theory). If no one cares about a minor incident, it can lead to a decline in workplace morale and eventually trigger a serious incident.

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